#4 : Common Mistakes in Customer Service
Customers a positive experience throughout the customer interaction services is critical to the success of your business and your reputation. One customer can have a negative ripple effect on your customers as well as potential customers. With the ability to post your information online through social media, this wave can spread farther and faster than ever. One bad customer experience can lead to tweet or post to cause significant damage to your reputation.
To avoid an unpleasant customer service experience are a few common pitfalls to avoid :
- Limited of Product or Service.
- Studies inconsistent.
- Not for the benefit of the doubt.
- Under the contract.
- Not one call resolution.
- Too much talking and not enough listening.
- Manners really matter.
No matter how good your products or services if your customer service skills are lacking, it will not make a huge difference. This is especially true in today's economy is struggling business owners need every advantage over their competition. Unfortunately, too many business owners make the same mistakes over and over again to send their customers into the arms of their competitors.
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